Applying Skinner’s Behavioral Reinforcement Theory to Motivate Employees
According to psychologist B. F. Skinner, people learn to perform behaviors that lead to desired consequences and learn not to perform behaviors that lead to undesired consequences.
Translated into motivation terms, Skinner’s theory means that employees will be motivated to perform at a high level to the extent that they obtain outcomes that they desire.
Skinner argued that people will most likely engage in desired behaviors if they are positively reinforced for doing so, and rewards are most effective if they immediately follow the desired response. In addition, behavior that isn’t rewarded or is punished is less likely to be repeated.
Skinner’s theory provides four tools that managers can use to motivate high performance and prevent workers from engaging in behaviors that detract from organization effectiveness.
We’ll spend the remainder of this entry delving deeper into each, but for now, here they are in order.
- positive reinforcement,
- negative reinforcement,
- punishment, and
1. Positive Reinforcement
Giving employees the outcomes that they desire when they perform behaviors that contribute to organizational effectiveness is considered positive reinforcement.
Those outcomes are the rewards that a person desires such as pay, praise, or a promotion. One example of an inexpensive reward system is provided underneath Positive Reinforcement: The CandyGram.
In Getting Them to Give a Damn, author Eric Chester specifically addresses recruiting and retaining a younger, emerging workforce. But he presents at least one idea that will work for employees of any age.
The North Carolina Department of Environment and Natural Resources Opens in new window encourages employees to participate in “CandyGram,” a nominally priced recognition program. To recognize a co-worker, employees attach a note to one of the following edible items:
|Lifesavers candies||For a person who has been a real “lifesaver”|
|Strawberry jam||For a person who has helped you out of a “jam”|
|100 Grand Candy Bar||For a person who saves you a lot of money|
|Nestle Crunch Bar||For a person who was there for you during “crunch” time|
|Zero bar||For a person who completes a project with no mistakes—or “zero” errors|
|Mr. Goodbar||For a person who possesses a great attitude|
|York Peppermint Patty||For a person who is invaluable— “he or she is worth a mint!”|
|Adapted from Eric Chester’s Getting Them to Give a Damn.|
2. Negative Reinforcement
Negative reinforcement also can encourage behaviors that contribute to organizational effectiveness. Managers might choose to use negative reinforcements to eliminate an undesired outcome when a specific behavior is performed.
Examples of negative reinforcement include management criticism, unpleasant assignments, or job-elimination threats. When negative reinforcement is used, employees are motivated to perform behaviors because they want to stop receiving the undesired outcomes.
Punishment involves an act of administering an undesired or negative consequence when a dysfunctional behavior is performed. Punishments can take various forms including pay cuts, suspensions, discipline, and termination.
Punishments can also have unintended side effects such as resentment, loss of self-respect, and a desire for retaliation. Managers should use punishment only when other options proved abortive.
Extinction is the process of eliminating whatever reinforces an undesired behavior. For example, if you have a co-worker who likes to come into your office and talk about nonwork topics, what can you?
While you like the person and enjoy the conversations, those breaks put you behind schedule, and you have to work late to catch up. By acting disinterested in the nonwork topics, you discourage the behavior.