Quality Policy

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What Is Quality Policy?

Quality policy is the overall quality intentions and direction of an organization as regards quality, as formally expressed by top management.

The quality policy is only one element of the corporate policy and is authorized ONLY by top management.

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  • References
    • D.H. Stamatis. Understanding ISO 9000 and Implementing the Basics to Quality.
    • Crosby, P. (1985). Quality Improvement Through Defect Prevention. Philip Crosby Associates, Winter Park, FL.
    • Duncan, A. J. (1985). Quality Control and Industrial Statistics, 5th ed. Irwin, Homewood, IL.
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