What Is Quality Surveillance?
Quality surveillance is the continuous monitoring and verification of the status of procedures, methods, conditions, processes, products, and services, and analysis of records in relation to stated references to ensure that specified requirements for quality Opens in new window are being met.
Quality surveillance may be carried out by or on behalf of the customer to ensure that the contractual requirements are being met.
Surveillance may have to take into account factors that can result in deterioration or degradation with time.
For ISO certification Opens in new window the surveillance is mandatory by the registrar and is performed either once or twice a year depending on the registrar. The registrar also has the right to come in to the organization at any time with or without preannouncement.